Firstly thank you all for your patience while we resolved this situation with our partners. After lengthy discussions we have decided to take the support of the Russian community on ourselves. We will be transitioning the support of the Russian community over to our own customer service and support teams.
So what does this mean for you? Firstly, we are going to continue to support the Russian market pricing and those players who currently have Russian registered accounts will continue to be handled in the same way as now. Nothing will change there. In terms of customer service we are in the process of sourcing some Russian speaking support, but please be aware that for a time there will most likely be English speaking support when issues are petitioned in-game as we will start the process of those petitions being handled by our own customer service teams where appropriate. We feel this solution is preferable to not being able to offer specific support to our Russian players. For all account and other queries you should now use the standard Funcom account or customer service email addresses.
In terms of translation of the Russian version of the game we are aware that it has fallen behind and it will take us some time to catch up and provide full localization. We are currently sourcing Russian localization and are starting that process. Please be aware however that this will mean a period where there is still some English text present as we have a bit of catching up to do there, and it will take us a little time to get into the process of ongoing Russian localization.
We are taking this course of action to ensure that we can continue to support the Russian community for Age of Conan, and we appreciate your patience while this issue was resolved and ask that you bear with us while we work through this transitional period.
Craig 'Silirrion' Morrison