I have been having this for almost 4 weeks now and here is the response I got from their support
Quote :
Greetings,
I can pass your information along, but level3 is not part of Funcom, and
it is normal that your packets begin to time out after that--certain
servers and routers will not accept the ping packets past a certain point.
I'm sorry for the inconvenience, but I will pass your information along.
I do not have any 'fixes' I can offer you at this time.
End results I'm just fed up with all those mails while nothing was done to get the problem solved,so I cancelled my sub.
http://forums-eu.ageofconan.com/showthread.php?t=117948