[borystakieimie]

ask them to send you back your money and leave your character at fury as it was. You paid for something which supposed to work differently than it is. Reklamacja panie! In 2 weeks you will transfer your char for free

[Drval]

Live Chat

Please provide us with your account name, if you have one. We will be with you as quickly as possible.
Customer has entered chat
2012-07-24 09:45:59 Customer: hi
GM Myclonus has entered chat
2012-07-24 09:46:37 Customer:today we have patch..and no fixed my problem.....
2012-07-24 09:46:50 GM Myclonus: Greetings. Welcome to customer support live chat. How may I assist you today.

2012-07-24 09:46:58 Customer: http://forums-eu.ageofconan.com/show...27#post1992027

2012-07-24 09:47:56 Customer: i wait for transfer one week

2012-07-24 09:48:29 GM Myclonus: I'm sorry to hear that you are experiencing problems.

2012-07-24 09:54:06 GM Myclonus: Ok. Give me a moment while I check to see if the issue has been resolved yet.
2012-07-24 09:54:36 Customer: ok
2012-07-24 09:58:06 GM Myclonus: Which subscription was the character you purchased the transfer with?

2012-07-24 09:58:52 Customer: guard ... transfer from Fury to Crom
2012-07-24 10:01:29 GM Myclonus: Ok. Give me just a moment please. Thank you for your patience.
2012-07-24 10:01:46 Customer: kk
2012-07-24 10:15:38 GM Myclonus: Thank you for your continued patience, we are trying to work out the character transfer for you. I will keep you updated with any changes.

2012-07-24 10:18:36 Customer: you transfer my character today?
2012-07-24 10:18:41 GM Myclonus: I'm sorry, I'm not sure that I understand your question.
2012-07-24 10:19:37 Customer: when you delete this problem?

2012-07-24 10:20:17 GM Myclonus: Unfortunately we can not. We apologize for the inconvenience. We are working diligently to resolve the issue but for some reason we can not even initiate a manual character transfer. We have contacted the developers and they are working on the issue now and it will be resolved as quickly as possible. Again, we apologize for the inconvenience.
2012-07-24 10:20:46 Customer: hehehehe lol x all week
2012-07-24 10:20:59 Customer: good day..
2012-07-24 10:21:25 GM Myclonus: Was there anything else I can assist you with at the moment?
2012-07-24 10:21:38 Customer: hehehehe
2012-07-24 10:21:47 Customer: no thx

[Dualshocker]

I feel your pain, but let us be honest here. They are going to forget about you and then they wont refund you at all. Solution to fix this is to merge eu with us and make 2 servers pvp and pve. That will fix it and also if they add cross server minis and raid and group instances

[Drval]

hi all -this is last post-Funcom no transfer my character...


Funcom gave me my points back and no delete problem.

"technical problem"


.

what now?
I'm waiting.The connection server can solve this problem.

[Dualshocker]

Well i purchased 1200fc points & it still hasnt come threw even after the payment was approved, now i cant get the expansion on my US account

[Drval]

now we have free transfer...and what?

lol..


Thank you for contacting Funcom Customer Support.

Your ticket has been escalated to an account specialist who will be able to
assist you further in this matter. When a ticket requires the attention of an
account specialist, you may experience an extended wait time while waiting for
a reply. Please be assured that you will receive a reply as soon as possible.
Thank you for your patience.

If you have any other questions, please respond to this email and I will be
happy to assist you.




hahahahahah--and waiting .. and waiting ...


and no have transfer..

I moved another character in 5 minutes, but my guard did not want to move.

who works in support of this company? there is someone competent to fix it? How IT can not move for so long ?


Chief companies do not understand why it does not work.


Probably still wondering why no one wants to play in Funcom's new title ...

They have serious problems with organization and not production

[Drval]

I have new information from the technical support ...

Thank you for Contacting Funcom Customer Service.


"" Your ticket has been closed. Further if you require assistance, please open a
new help ticket.

To open a help ticket http://help.funcom.com please him. "" "




but why? no one correct the error in my account.


God .. you see, and do not punish ...


and what I do now?

[darknessjw]

Have you tried with new free character transfer?

Your problem sounds very sad, but Fury does not want to let her players to leave to carebear server

[Drval]

yes --tried free...transfer..

[Drval]

Live Chat

Please provide us with your account name, if you have one. We will be with you as quickly as possible.
Customer has entered chat
2012-08-16 02:29:52 Customer: hi
GM Drakesten has entered chat
2012-08-16 02:31:13 GM Drakesten: Greetings, and thank you for contacting Funcom Live Chat Support. How may I help you today?
2012-08-16 02:31:16 Customer: you must see this...http://forums-eu.ageofconan.com/show...=178092&page=2
2012-08-16 02:31:29 Customer: realy..need help i wait all month
2012-08-16 02:31:47 Customer: nobody help me all only apologize...why?
2012-08-16 02:32:33 Customer: vant transfer character from Fury to Crom..when end this problem?pls help me...
2012-08-16 02:33:01 GM Drakesten: Allow me one moment.
2012-08-16 02:33:59 Customer: need transfer guard

2012-08-16 02:34:50 GM Drakesten: Allow me a moment to look into this for you please.
2012-08-16 02:39:04 GM Drakesten: Are you trying to transfer a character with the name Drval?
2012-08-16 02:39:23 Customer: yes
2012-08-16 02:44:53 GM Drakesten: I am still looking into this issue. Thank you for your patience.
2012-08-16 02:45:33 Customer: ok you fix this.. and no have problem
2012-08-16 02:48:09 Customer: waiting for months .. 5 minutes will not change anything....
2012-08-16 02:57:37 GM Drakesten: I just now tried to transfer this character for you, but are not able to do so at this time, we are currently investigating the issue, I apologize for the inconvenience, but we an not able to assist with this matter at this time.
2012-08-16 02:59:02 Customer: and what now?
2012-08-16 02:59:54 GM Drakesten: Check back with us again in a few days. I sincerely apologize for not being able to ful-fill your request.
2012-08-16 03:00:42 Customer: I see the response time probably thirty..
2012-08-16 03:01:04 GM Drakesten: Was there anything else I may assist you with today?
2012-08-16 03:01:17 Customer: lol
2012-08-16 03:01:45 Customer: good tactic...
2012-08-16 03:02:27 Customer: I lose 30 minutes every day to talk with you.
2012-08-16 03:02:37 Customer: and you no help me yes?
2012-08-16 03:03:58 Customer: I pay for the game and I can not play with my friends, because the company does not comply with its obligations.
2012-08-16 03:04:12 GM Drakesten: I recommend waiting a few days and then asking, We are currently investigating this issue, but we are not able to fulfil your request at this time, I see that you have an email that you sent us. They will respond to you when this issue is resolved. This way you do not need to check with us everyday.
2012-08-16 03:05:09 Customer: Funcom steel my time in game= steel my money...
2012-08-16 03:05:31 Customer: this is no have sens..
2012-08-16 03:05:41 GM Drakesten: We are not able to move the character at this time, you have not had any funds withdrawn, and we are currently working to resolve the issue. I apologize for the inconvenience.
2012-08-16 03:05:43 Customer: i pay and wait..
2012-08-16 03:06:46 Customer: yes you all only apologize and no one help.you try and no help ..what is this?
2012-08-16 03:07:09 GM Drakesten: Is there any new issue that I may assist you with, if not I will need to be assisting other customers.
2012-08-16 03:07:14 Customer: you no have good technical support?
2012-08-16 03:08:05 Customer: Why do you want to help others like you can not solve the problem so banal?
2012-08-16 03:08:33 Customer: ...transfer character....only this...
2012-08-16 03:08:44 Customer: wait all month...
2012-08-16 03:09:11 GM Drakesten: It appears you have not given a new issue for me to assist you with. I have answered your question, and let you know that we are working to resolve the issue. I apologize for the inconvenience, but I will need to assist other customers. Thank you for contacting Funcom Live Chat. If you have any other questions or issues in the future, please feel free to contact us again and we will be more than happy to assist you.
2012-08-16 03:09:39 Customer: yes be happy..
2012-08-16 03:10:32 GM Drakesten: has closed the chat session. If you still need help, please don't hesitate to contact us again.






thx Funcomedy...