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voilà la réponse du service clientèle
Thank you for contacting the Funcom customer service account team. Your request has been logged and given the ticket ID of [Funcom Support #1100647771]. Please include this ID number in all future correspondence regarding this ticket.
In most cases you will get a personal response from one of our representatives within one business day.
While you are waiting, please take the time to read through the information below as it may provide assistance for your current issue.
<<Lost Password>>
If you have lost the password for your Age of Conan or Anarchy Online account, please use the password retrieval system found on our registration pages at
https://register.ageofconan.com/lostpassword/
*Hotmail, G-Mail, and Yahoo mail users, please add
account@ageofconan.com to your spam filter to prevent the return message from being filtered out.
<<Age of Conan - I can't find the start icon for the game, just this one for "XFire"!>>
Answer: In compliance with the "Games for Windows" standard, our icon is placed in your Games Explorer menu. Please look at your start menu, and look for "Games" then "Games Explorer". You should see Age of Conan there.
<<Launcher Message: Authentication Failure>> (Conan Only)
This error indicates that the authentication servers could not verify your account. If you have received this message, please make sure that you are entering your username and password correctly at the login screen. Passwords are case sensitive.
If your login information is correct, then it is possible that your account is frozen due to the expiration of playtime, cancellation, a failed payment, or a suspension. To check the status of your account perform the following steps:
1) Log in at
https://register.ageofconan.com
2) Click the “View my Subscription”
3) Click your Conan subscription
Your account status will be shown in the center of the page.
Accounts with the status of “Frozen” are unable to be played until they are reactivated and/or any pending/failed payment transactions are cleared.
Accounts with the status of “Cancelled” that are still shown as playable will be able to log in until the end of their current subscription cycle.
Accounts with the status of “Banned” will be unable to log in until the expiration of their suspension.
If your account shows as “Playable” yet you are still not able to log in, please reply back to this message with the error Authentication Failure Error Code displayed
<<Launcher Message: Please try to re-enter your username and password>> (Anarchy Online Only)
If you have received this message, please make sure that you are entering your username and password correctly at the login screen. Passwords are case sensitive.
<<Launcher Message: Error – Not Paid>> (Anarchy Online Only)
If your login information is correct, then it is possible that your account is frozen due to the expiration of playtime, cancellation, a failed payment, or a suspension. To check the status of your account perform the following steps:
1) Log in at
https://register.ageofconan.com
2) Click the “View my Subscription”
3) Click your Anarchy Online subscription
Your account status will be shown in the center of the page.
Accounts with the status of “Frozen” are unable to be played until they are reactivated and/or any pending/failed payment transactions are cleared.
Accounts with the status of “Cancelled” that are still shown as playable will be able to log in until the end of their current subscription cycle.
Accounts with the status of “Banned” will be unable to log in until the expiration of their suspension.
<<Support – Age of Conan>>
For common questions and answers regarding Age of Conan, please visit our Knowledge Database at
http://support.ageofconan.com.
If you are unable to find a solution to your problem, please wait for a customer service representative to respond to your current ticket. It will be handled in the order in which it was received.
If, after reviewing the available information, you determine that your issue is more technical in nature, please contact our tech department directly at
techsupport@ageofconan.com.
<<Support – Anarchy Online>>
The following FAQs are available for Anarchy Online:
Account -
http://www.anarchy-online.com/wsp/an...1009,1025,1087
Support -
http://www.anarchy-online.com/wsp/an...1009,1025,1100
If you are unable to find a solution to your problem, please wait for a customer service representative to respond to your current ticket. It will be handled in the order in which it was received.
If, after reviewing the available information, you determine that your issue is more technical in nature, please contact our tech department directly at
techsupport@anarchy-online.com.
<<Community – Age of Conan>>
For general information on Age of Conan please visit the community website at
http://community.ageofconan.com. Here you will find links to notes on recent updates, information about the world of Hyboria, and details on various the aspects and mechanics found in Age of Conan: Hyborian Adventures.
You can interact with other Age of Conan players through the official forums found at
http://forums.ageofconan.com.
<<Community – Anarchy Online>>
For general information on Anarchy Online please visit the website at
http://www.anarchy-online.com. The following FAQs are available from this page:
The official Anarchy Online message boards are located at
http://forums.anarchy-online.com. Often, players within the community are extremely helpful and are more than willing to offer assistance to a fellow citizen of Rubi-Ka. When posting, we ask that you please be kind and courteous.
Once again, thank you for choosing Funcom. A representative will be with you shortly.
Funcom Customer Service Team
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Age of Conan Europe Forums
Installation Probleme de réinstallation
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Probleme de réinstallation
Ferox PvP
LE mail te dit justement qu'un membre de l'équipe te contactera bientôt.
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